DevOps-focused technical leader with a strong background in Online Operations, CRM, and Telephony. Proven experience in automation, containerization, CI/CD, and monitoring in both enterprise and volunteer-driven environments. Deeply experienced in scripting, infrastructure management, and cloud platforms including AWS and OpenStack. Passionate about driving efficiency, reducing manual effort, and increasing system reliability.
At Progzilla Radio, I manage servers for broadcasting, web visitors, and chat in containerized environments. I connect with prog rock fans in 100+ countries to ensure smooth music streaming worldwide.
Photography is another passion, I am lucky enough to have my photos publised in magazines, newspapers, and books.
Experience
Tech Lead - Online Operations
Tech Mahindra, Reading | 2021 – September 2024
Led DevOps and online operations projects, streamlining system deployments to align with business objectives.
Created PowerShell-based deployment pipelines interacting with Akamai APIs for routing rule automation.
Introduced automation practices to improve reliability, reduce errors, and accelerate delivery cycles.
Tech Lead - CRM
Tech Mahindra, Reading | 2015 – 2021
Provided technical leadership for CRM systems with a strong focus on integration and deployment.
Implemented automation scripts in Bash and Python to improve deployment consistency and uptime.
Collaborated with cross-functional teams to modernize application infrastructure using dev ops approaches.
Technical Lead - Telephony
Tech Mahindra, Reading | 2012 – 2015
Reduced IVR deployment times from 8 hours to 1 by scripting and automating deployment processes.
Minimized errors and enabled first-line support to handle deployments previously restricted to third-line.
Focused on enhancing uptime and system resilience through automation.
Technical Lead - Telephony
Ericsson, Reading | 2011 – 2012
Led CRM and contact centre support operations for Hutchison 3G.
Acted as a key contact across dev teams, vendors, and business units.
Team Leader CRM Telephony / Senior CRM Engineer
Hutchison 3G UK, Reading | 2002 – 2011
Directed CRM enhancements and led technical teams in support of telephony systems.
Technical Specialist (Voice/Data Networks) / IVR System Administrator
HSBC, Jersey | 2000 – 2002
Managed voice and data networks, IVR and telephony systems.
Problem Solving, Communication, Teamwork, Leadership, Adaptability, Service Delivery, Innovation, Customer Focus, Time Management, Attention to Detail, Analytical Thinking
